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General Terms and Conditions

1. Scope of applicability
The following General Terms and Conditions apply to all orders placed via our website.

2. Contract partner, customer service
The purchase contract shall be made with FabiMax GmbH. You can find further information about us in the Imprint. In the event of questions or complaints, you can reach our Customer Service at +49 9236 968152 between the hours of 9:00 a.m. and 5:00 p.m.

3. Conclusion of contract
The depiction of products on our website does not constitute a legally binding offer but rather a non-binding online catalogue. By clicking on the order button, you submit a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order and acceptance of the order take place immediately after an automated email is sent. With this email confirmation, the purchase contract takes effect.
This is unless you have chosen to pay by credit card. In that case, the contract comes about in any event at the time the credit card is debited (upon conclusion of the order).
This is unless you have chosen PayPal as the means of payment. In that case, the contract comes about in any event at the time of confirmation of the payment instructions with the payment services provider.
This is unless you have chosen the payment method of immediate bank transfer. In that case, the contract comes about in any event at the time of confirmation of the payment instructions with the payment services provider.
The prerequisite for an effective conclusion of contract is always that the order process is concluded with the sending of the order.

4. Shipping costs
We deliver in Germany free of shipping costs.

5. Payment
Payment is made by prepayment, cash on delivery, credit card, PayPal, or immediate bank transfer.

• Prepayment
When selecting the payment method of prepayment, we provide you with our banking information in the order confirmation and deliver the goods after payment is received.

• Cash on delivery
When selecting the payment method of cash on delivery, an additional EUR 5.00 is charged for costs. In addition, EUR 2.00 must be paid directly to the shipper.

• Credit card
Your credit card is debited upon conclusion of the order.

• PayPal
You pay the invoice amount via the online vendor PayPal. In general, you must be registered there or make an initial registration, verify yourself with your access data, and confirm to us the payment instruction (possible exception, guest access). You will receive other information during the order process.

• Immediate bank transfer
We also offer immediate bank transfer. In this case, we receive the bank transfer credit directly. This speeds up the entire order process. To do so, you merely need account number, bank routing code, PIN, and TAN. Via the secure payment form of Sofort AG, which is not accessible to retailers, immediate bank transfer automatically sets up a bank transfer in your online bank account in real time. In so doing, the purchase amount is immediately and direct transferred to the retailer’s bank account.
Our service is free for you as customer. The only fees due are those of your relationship bank (bank transfer fee).

When selecting the payment method of immediate bank transfer, a pre-completed form opens at the end of the order process. It already contains our banking information. In addition, the bank transfer amount and the reference are already indicated in the form. You now need to select the country in which you have your online bank account and the bank routing code. Then, enter the same data used when logging in to online banking (account number and PIN). Confirm your order by entering the TAN. Directly thereafter, you will receive confirmation of the transaction.

In general, any Internet user can use immediate bank transfer as a method of payment if he or she has an activated online bank account with PIN/TAN procedures. Please note that immediate bank transfer is not yet available with some banks. You can obtain further information about whether your bank supports this service by visiting: https://www.payment-network.com/de/user/sofortueberweisung-bankensuche.html.

6. Self pick-up
We deliver only by shipping. Unfortunately, it is not possible to pick up the goods yourself.

7. Retention of title
We retain title to the goods until payment in full.

8. Revocation statement
Thereafter, you will receive a statement about the prerequisites for and consequence of the statutory right of revocation for mail orders.

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Revocation statement

Right of revocation

You have the right to revoke this contract within 14 days without providing reasons. The revocation period is 14 days, starting on the date on which you or a third party designated by you, who is not the shipper, took possession of the goods.

In order to exercise your right of revocation, you must notify us (FabiMax GmbH, Heidestr. 1, 95709, Tröstau, kontakt@stubenwagen.de, +49 9236 968152, +49 9236 968142) by means of an unambiguous declaration (e.g. a letter sent by mail, fax, or email) about your decision to revoke this contract. To do so, you can use the attached model revocation form, although this is not mandatory.

In order to meet the revocation deadline, it is sufficient if you send the notice about the exercise of the right of revocation prior to expiry of the revocation deadline.

Consequences of revocation

If you revoke this contract, we must refund to you all payments that we received from you, including delivery costs (with the exception of additional costs that resulted from your having selected a different type of delivery than the most affordable standard delivery offered by us), promptly and not later than 14 days from the date on which we received the notice about your revocation of this contract. For this refund, we use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this refund. We can refuse to make the refund until such time as we have received the goods back from you or you have provided proof that you sent back the goods, whichever is earlier.

You must send back or turn over the goods to us promptly, in any event not later than 14 days from the date on which you notified us about the revocation of this contract. The deadline is met if you send the good prior to expiry of the 14-day deadline. We bear the costs for the return shipment of the goods. You are responsible for any loss in value of the goods only if such loss in value is attributable to your handling the goods in such a way that was not necessary to verify their qualities, features, or functionality.

Model revocation form

(If you wish to revoke the contract, then please complete this form and return it to us.)
- To FabiMax GmbH, Heidestr. 1, 95709, Tröstau, kontakt@stubenwagen.de, +49 9236 968142:
- I/we (*) hereby revoke the contract conclude by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for paper notifications)
- Date

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(*) Strike through as applicable.

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9. Storage of contract text
We store the contract text and send you the order data and our General Terms and Conditions by email. You can also view and download the General Terms and Conditions at any time here on this page. You can view your previous orders in our customer log-in.

10. Contract language
German is the language available for contract conclusion.

 

FabiMax GmbH